CLIENTS PAGE / TALK TALK PLC – PROJECT
Talk Talk PLC
Telecommunications
National Infrastructure Consolidation and Service Transformation
TalkTalk PLC engaged our team to support their strategic initiative, Consolidate and Grow, aimed at modernizing and simplifying their core infrastructure while enabling a more agile and scalable service delivery model. The objective was not just technical consolidation, but also to reshape the business into a more responsive, service-oriented organization.
The project centered around consolidating several regional data centers into two high-capacity Super DCs, with the goal of improving customer experience and laying the foundation for new, monetizable service offerings. In parallel, the company sought to evolve from a product-based structure to one that could deliver flexible, market-driven services.
Our technical team began by analyzing live network traffic across the organization to understand current usage patterns and dependencies. From there, we reverse-engineered the existing network topology and developed a detailed current-state report to surface inefficiencies and redundancies. With this baseline established, we worked with TalkTalk stakeholders to design a future-state architecture that would support both current needs and long-term growth. We then created a practical, phased roadmap and change management program to support the transition—ultimately helping TalkTalk consolidate its infrastructure into a scalable, service-based model.
STC launched a large-scale turnkey infrastructure initiative aimed at rapidly expanding its national network footprint, improving operational stability, and laying the groundwork for future service innovation. With a $1.4BN budget and a mandate to move quickly, the project’s success hinged on seamless execution, comprehensive coverage, and scalable systems integration.
The primary objectives included rolling out the network as rapidly as possible to capture geographical coverage, increasing bandwidth and availability, and improving the resilience of existing infrastructure. Just as critical was the need to stabilize operations and prepare for the rollout of advanced network services—turning infrastructure into a strategic enabler for growth.
Our technical delivery began with a full MPLS rollout, followed by large-scale network implementation and the deployment of advanced NMS/OSS systems. This included the integration of key components such as CIC, ISC, ACS, CTM, NCM, LMS, and multivendor orchestration tools. Simultaneously, we supported the setup and operation of both NMS/OSS systems and a robust Network Operations Center (NOC). Managed services were also deployed to ensure sustained operational performance and visibility across all network layers, reinforcing long-term stability.
“The needs of the NMS/OSS Programme were successfully captured and met through the implementation of the solutions under the leadership of Naseer Khan. He has managed the deployment of six major management systems within STC. CIC is seen as the first successful deployment of an overlay system.”
— Director of OSS, STC
